TERMS AND CONDITIONS
LAST UPDATED 8 JUNE 2025
INTRODUCTION
Upon downloading or utilizing the Application, you are automatically agreeing to the following terms. It is strongly advised that you thoroughly read and understand these terms prior to using the Application. Unauthorized copying, modification of the Application, any part of the Application, or our trademarks is strictly prohibited. Any attempts to extract the source code of the Application, translate the Application into other languages, or create derivative versions are not permitted. All trademarks, copyrights, database rights, and other intellectual property rights related to the Application remain the property of the Service Provider.
Who We Are
Kruger Guide (Pty) Ltd is a company duly incorporated and registered under the laws of the Republic of South Africa, doing business as KrugerGuide.
- Registered name: Kruger Guide (Pty) Ltd
- Trading name: KrugerGuide
- Registered address: 17 Wexford Rd, Vredehoek, Cape Town, 8001, South Africa
- Email: hello@kruger.guide
- In these terms: "Company," "we," "us," or "our" refers to Kruger Guide (Pty) Ltd
About KrugerGuide
KrugerGuide is a mobile application designed to enhance visitor experiences at Kruger National Park.
Please be aware that the Service Provider does not assume responsibility for certain aspects. Some functions of the Application require an active internet connection, which can be Wi-Fi or provided by your mobile network provider. The Service Provider cannot be held responsible if the Application does not function at full capacity due to lack of access to Wi-Fi or if you have exhausted your data allowance.
If you are using the application outside of a Wi-Fi area, please be aware that your mobile network provider's agreement terms still apply. Consequently, you may incur charges from your mobile provider for data usage during the connection to the application, or other third-party charges. By using the application, you accept responsibility for any such charges, including roaming data charges if you use the application outside of your home territory (i.e., region or country) without disabling data roaming. If you are not the bill payer for the device on which you are using the application, they assume that you have obtained permission from the bill payer.
Similarly, the Service Provider cannot always assume responsibility for your usage of the application. For instance, it is your responsibility to ensure that your device remains charged. If your device runs out of battery and you are unable to access the Service, the Service Provider cannot be held responsible.
Core Features:
- Offline Functionality - Full offline map access for the park area
- Wildlife Database - Species information including birds, mammal and reptiles for featured species
- Multi-language Support - Species names and search available in multiple languages for international visitors
- Directions with GPS location - Directions for pre-populated routes provided with the app
- Community Platform - wildlife sighting sharing capabilities
- Trip reports - Log sightings with locations and notes
- Social Integration - Account creation and login via Google and Apple sign-in
Data Collection Statement: We adhere to data minimization principles, collecting only information essential for:
- Providing requested Services
- Protecting system security and integrity
- Complying with legal obligations
- Improving user experience with your consent
The Application stores and processes personal data that you have provided to the Service Provider in order to provide the Service. It is your responsibility to maintain the security of your phone and access to the Application. The Service Provider strongly advise against jailbreaking or rooting your phone, which involves removing software restrictions and limitations imposed by the official operating system of your device. Such actions could expose your phone to malware, viruses, malicious programs, compromise your phone's security features, and may result in the Application not functioning correctly or at all.
Please note that the Application utilizes third-party services that have their own Terms and Conditions. Below are the links to the Terms and Conditions of the third-party service providers used by the Application:
YOUR AGREEMENT WITH US
Formation of Contract
By accessing, downloading, installing, or using KrugerGuide in any manner, you acknowledge and agree that:
- You have read, understood, and agree to be bound by these Terms and Conditions in their entirety
- You have read and accept our Privacy Policy (incorporated herein by reference)
- You are entering into a legally binding contract with Kruger Guide (Pty) Ltd
- These terms constitute the entire agreement between you and us regarding the Services
- Any prior agreements, understandings, or representations are superseded by these terms
This agreement is formed when you:
- Click "Accept" or "Agree" during registration
- Download or install the application
- Access or use any Service features
- Create an account or sign in
- Continue using Services after being presented with these terms
Capacity to Enter Agreement
You represent and warrant that:
- You are at least 18 years of age or the age of majority in your jurisdiction
- You have the legal capacity to enter into binding contracts
- You are not barred from using the Services under any applicable laws
- If accepting for an entity, you have actual authority to bind that entity
- Your use will not violate any applicable laws or regulations
Minors: If you are under 18, you may only use our Services with parental or guardian consent and supervision. Parents/guardians are fully responsible for minor usage.
Rejection of Terms
If you do not agree to these terms:
- Do not download, install, or access the application
- Immediately cease all use of our Services
- Uninstall the application from all devices
- Contact us to request account deletion if applicable
Your continued use constitutes ongoing acceptance of these terms and any updates.
Updates and Modifications
We reserve the right to modify these terms at any time by:
- Posting revised terms within the application
- Updating the "Last updated" date
- Providing notice through the app interface when material changes occur
- Sending email notification for significant changes (at our discretion)
Your responsibilities:
- Check these terms periodically for updates
- Review the "Last updated" date regularly
- Discontinue use if you disagree with any changes
- Understand that continued use equals acceptance of modified terms
Material changes include but are not limited to: payment terms, liability limitations, dispute resolution procedures, or privacy practices. We will endeavor to provide reasonable notice for such changes.
1. USING OUR SERVICES
Eligibility and Access Rights
Age Requirements
- Minimum age: 18 years or age of majority in your jurisdiction
- Minor usage: Only with parental/guardian consent
- Parental responsibility: Parents/guardians assume full liability for minor usage
- Age verification: We may request proof of age at any time
Legal Capacity
You must have the legal right and capacity to:
- Form binding contracts under applicable law
- Use digital services in your jurisdiction
- Comply with all local, state, national, and international laws
- Authorize payment methods in your name
Geographic Availability and Restrictions
Service Availability
- Primary market: Republic of South Africa
- International access: Available globally unless restricted
- No guarantee: We make no representation that Services are appropriate, available, or legal in all locations
- User responsibility: You must determine legality in your jurisdiction
Territorial Restrictions
You may not access or use our Services if:
- You are located in a country subject to South African or international sanctions
- Your jurisdiction prohibits access to such services
- Local laws restrict or prohibit the content we provide
- You are on any government restricted parties list
Export Controls
Our Services may be subject to export laws and regulations. You agree not to export or re-export any aspect of our Services in violation of applicable export restrictions.
Regulatory and Industry Compliance
Services Not Designed for Regulated Industries
Our Services expressly DO NOT comply with:
- Healthcare regulations: HIPAA, HITECH, or medical privacy laws
- Financial regulations: GLBA, PCI-DSS, or financial privacy requirements
- Government regulations: FISMA, FedRAMP, or government security standards
- Educational regulations: FERPA or student privacy requirements
- Industry-specific standards: Any specialized compliance frameworks
Prohibited Regulated Uses
You may not use our Services for:
- Storing or transmitting protected health information
- Processing financial transactions or storing financial data
- Government or military operations requiring security clearances
- Any use that would subject us to regulatory oversight
- Activities requiring industry-specific compliance certifications
Violation of this section constitutes material breach and grounds for immediate termination.
Acceptable Use Policy
Intended Use
Our Services are designed exclusively for:
- Personal recreational use by park visitors
- Educational purposes related to wildlife observation
- Tourism and travel planning for Kruger National Park
- Non-commercial wildlife photography and documentation
- Personal wildlife sighting records and journals
Fair Use Limitations
To ensure service quality for all users we monitor usage based on a fair usage limits for interactions with our platforms. These limits are imposed on but limited to:
- API calls
- Data download
- Sighting reports
- Photo uploads
- Concurrent sessions
Exceeding any of our imposed limits may result in temporary or permanent suspension of your account and device.
2. YOUR ACCOUNT
Account Creation and Registration
Registration Requirements
To create an account, you must provide:
- Valid email address that you own and can access
- Authentication method (password or social login credentials)
You are solely responsible for keeping your password confidential
Account Creation Methods
You may register through:
- Direct registration - Email and password combination
- Google Sign-In - Using your Google account credentials
- Apple Sign-In - Using your Apple ID credentials
- Other methods - As we may implement in the future
Identity Verification
We reserve the right to:
- Verify your identity through additional documentation
- Confirm email addresses through verification links
- Request proof of age or residency
- Validate account information against third-party databases
- Refuse registration based on our verification procedures
Account Security and Responsibility
Your Security Obligations
You are solely responsible for:
- Maintaining the confidentiality of your login credentials
- All activities occurring under your account
- Preventing unauthorized access to your account
- Immediately notifying us of any security breach
- Losses resulting from unauthorized account use
Security Best Practices
We strongly recommend:
- Using a unique, strong password (minimum 8 characters with mixed case, numbers, and symbols)
- Use social sign-ons like Google and Apple instead of email and password
- Regularly updating your password
- Not sharing accounts between multiple users
- Not using public WiFi for sensitive account actions
Unauthorized Access
If you suspect unauthorized access:
- Change your password immediately
- Contact us at hello@kruger.guide within 24 hours
- Review recent account activity
We are not liable for losses from unauthorized access resulting from your failure to maintain account security.
Username and Profile Standards
Username Requirements
Usernames must:
- Contain only letters, numbers, underscores, or hyphens
- Be unique within our system
- Not impersonate others or entities
- Not contain profanity or offensive terms
- Not infringe on trademarks or intellectual property
Prohibited Usernames
We will reject or remove usernames that:
- Violate third-party rights
- Are misleading, deceptive, or fraudulent
- Contain hate speech or discriminatory language
- Reference illegal activities
- Impersonate our company or staff
- Are deemed inappropriate at our sole discretion
Profile Content
Your profile information must:
- Be accurate and current
- Not contain malicious code or links
- Comply with our content standards
- Respect others' privacy
- Not include contact information meant to bypass our systems
Account Suspension and Termination
Grounds for Suspension
We may suspend your account for:
- Suspected fraudulent activity
- Violation of these terms
- Excessive failed login attempts
- Unusual activity patterns
- Non-payment of fees
- Legal compliance requirements
Investigation Process
During suspension:
- Access to Services will be restricted
- We will investigate the issue
- You may be contacted for additional information
- Resolution typically occurs within 7-14 business days
- Appeals can be submitted to hello@kruger.guide
Account Termination
Permanent termination may result from:
- Repeated violations after warnings
- Severe single violations (illegal activity, hate speech)
- Fraudulent payment attempts
- Creating multiple accounts to evade restrictions
- Legal orders requiring termination
Effects of termination:
- Immediate loss of access to all Services
- Deletion of account data (subject to legal retention requirements)
- Forfeiture of any prepaid subscription periods
- Prohibition on creating new accounts
- Potential legal action for outstanding obligations
3. PAYMENTS AND SUBSCRIPTIONS
Payment Processing and Methods
Authorized Payment Processors
All payments are processed exclusively through:
- Apple App Store - For iOS devices (iPhone)
- Google Play Store - For Android devices with compatible screen sizes
We do not directly handle payment information. Your financial data is managed entirely by these platforms according to their respective terms of service and privacy policies.
Payment Information
By making a purchase, you represent and warrant that:
- You are authorized to use the selected payment method
- All payment information provided is accurate and complete
- You have sufficient funds or credit available
- You will promptly update payment information as needed
- You accept the payment processor's terms and conditions
Subscription Terms and Conditions
Subscription Types
Premium Annual/Pro Subscription:
- Duration: 12 months from purchase date
- Auto-renewal: Enabled by default
- Renewal notice: Handled by your app store
- Features: Full access to all premium features
Free Trial (When Offered):
- Eligibility: New users only, one per account
- Duration: As specified in offer (typically 3-7 days)
- Conversion: Automatically converts to paid subscription
- Cancellation: Must cancel before trial ends to avoid charges
- Features: Full premium access during trial period
Free Version(While offered):
- Duration: Perpetual
- Features: Limited functionality including
- Upgrade: Can upgrade to premium/pro anytime
Pro Access - Single payment(While offered):
- Duration: Perpetual
- Features you get access to: All Pro features as available at time of purchase. Additional features may be added in future that require a new purchase.
- Feature deprecation: Features may be deprecated for all users in future and this will apply to single-payment customers as well.
Auto-Renewal Terms
By purchasing a subscription, you explicitly consent to:
- Automatic renewal at the end of each subscription period
- Charges to your payment method without further authorization
- Renewal at the then-current subscription price
- Responsibility for managing your subscription settings
- Understanding that renewal occurs 24 hours before period ends
Billing Practices
- Charge timing: Within 24 hours before subscription expires
- Failed payments: Access suspended until payment succeeds
- Multiple attempts: Payment processors may retry failed charges
- Grace period: Varies by platform
- Proration: No proration for partial subscription periods
Pricing and Changes
Current Pricing
- Prices displayed in your local currency
- Inclusive of applicable taxes where required
- Subject to regional pricing variations
- May include promotional discounts
Price Changes
We reserve the right to modify prices by:
- Providing 30 days advance notice for existing subscribers
- Notifying through app store mechanisms
- Applying new prices at next renewal period
- Allowing cancellation before new prices take effect
Acceptance of new prices:
- Continuing subscription constitutes acceptance
- No refunds for price differences
- Promotional prices may not be extended
Taxes and Fees
You are responsible for:
- All applicable sales taxes
- VAT or GST where applicable
- App store processing fees
- Currency conversion charges
- Any other government-imposed fees
Cancellation and Refund Policy
Cancellation Process
To cancel your subscription:
- Open your device's app store (Apple App Store or Google Play)
- Navigate to subscriptions/payment settings
- Select KrugerGuide subscription
- Follow platform-specific cancellation steps
- Verify cancellation confirmation
Important cancellation notes:
- Cancellation must be completed 24+ hours before renewal
- Access continues until end of current paid period
- No partial refunds for unused time
- Cannot cancel through our app directly
- Email support cannot process cancellations
Refund Policy
General refund terms:
- All sales are final
- No refunds for completed transactions
- Refunds processed only through app stores
- Subject to platform-specific refund policies
- We cannot override app store decisions
All refunds are to be requested through the app store of purchase.
Post-Cancellation Access
After cancellation:
- Premium features available until period ends
- Automatic reversion to free version
- Loss of access to any sightings, check-ins, roads driven data that relate to pro/premium content.
- Personal data retained per privacy policy
- Option to re-subscribe anytime
Purchase Terms and Restrictions
Purchase Limitations
We reserve the right to:
- Limit quantities per customer
- Restrict purchases from specific regions
- Cancel suspicious or fraudulent orders
- Refuse service to previous violators
- Implement fair use policies
Promotional Offers
- Limited time and availability
- May have geographic restrictions
- Cannot be combined unless specified
- Subject to additional terms
- May be revoked for violations
Business and Resale Prohibition
- Subscriptions for personal use only
- No resale or transfer permitted
- No bulk or commercial purchases
- Corporate accounts require separate agreement
- Violation results in immediate termination
4. INTELLECTUAL PROPERTY RIGHTS
Our Intellectual Property
Ownership and Protection
Kruger Guide (Pty) Ltd owns or has licensed rights to:
- All software code, including source and object code
- Database structures, content, and compilations
- User interface designs and user experience elements
- All visual content including photos, videos, and graphics
- Audio content and sound recordings
- Text content, descriptions, and editorial materials
- Algorithms, methods, and technical processes
- Trademarks, service marks, logos, and trade names
- Trade secrets and confidential information
Legal Protection: Our intellectual property is protected under:
- South African Copyright Act 98 of 1978
- South African Trade Marks Act 194 of 1993
- International copyright treaties and conventions
- Applicable foreign intellectual property laws
- Common law rights and protections
No Transfer of Rights
These terms do not transfer any ownership rights to you. All rights not expressly granted are reserved by us. No license or right is granted by implication, estoppel, or otherwise.
Your License to Use Our Services
Grant of License
Subject to your compliance with these terms, we grant you a:
- Personal - For individual use only
- Non-exclusive - Others may also use our Services
- Non-transferable - Cannot be given to others
- Revocable - Can be terminated for violations
- Limited - Only for intended purposes
license to access and use our Services.
Scope of Permitted Use
You may:
- Access Services for personal, non-commercial use
- Download the app to compatible devices you own
- View and interact with content as intended
- Save content temporarily for offline viewing
- No printing of information allowed
- Share content through provided sharing features
Restrictions on Use
You may not:
- Copy, modify, or create derivative works
- Reverse engineer, decompile, or disassemble
- Remove or alter proprietary notices
- Use for commercial purposes without written permission
- Distribute, sublicense, or transfer to third parties
- Use to create competing products or services
- Extract data through automated means
- Circumvent technological protection measures
- Use in any unlawful manner
Third-Party Content
Some Services may include third-party content. Such content is owned by its respective owners and subject to their terms. We are not responsible for third-party content accuracy or legality.
User-Generated Content
Your Content Rights and Licenses
What Rights You Retain
- You retain ownership of original content you create
- You keep all copyright and other intellectual property rights
- You can use your content elsewhere
- You can grant others rights to your content
License Grant to Us
By posting, uploading, or submitting content, you grant us a:
- Worldwide - Valid in all countries
- Perpetual - Continues indefinitely
- Irrevocable - Cannot be revoked
- Royalty-free - No payment obligations
- Fully paid-up - No additional fees
- Non-exclusive - You can license elsewhere
- Transferable - We can transfer to successors
- Sublicensable - We can authorize others
license to use, host, store, cache, reproduce, publish, display, perform, distribute, modify, adapt, translate, create derivative works from, and otherwise exploit your content.
Purpose of License
This license enables us to:
- Operate and provide the Services
- Display your sightings to other users
- Include content in marketing materials
- Improve and develop new features
- Create aggregate or anonymized data
- Comply with legal obligations
- Protect against security threats
Your Warranties and Representations
For all content you submit, you represent and warrant that:
- Ownership and Rights
- You own the content or have necessary rights
- You have permission from all rights holders
- No third-party consent is required for our use
- Content doesn't violate any agreements you've made
- Legal Compliance
- Content complies with all applicable laws
- No defamatory, libelous, or slanderous material
- No invasion of privacy or publicity rights
- No infringement of intellectual property rights
- Content Standards
- Accurate and truthful information
- No harmful or malicious code
- No spam or commercial solicitation
- Appropriate for all audiences
- Personal Information
- Consent from identifiable individuals
- No unauthorized personal data sharing
- Compliance with privacy laws
- Respect for others' privacy rights
Moral Rights
To the extent permitted by law, you waive all moral rights in your content, including rights of attribution and integrity. Where moral rights cannot be waived, you agree not to assert them against us.
Content Moderation and Removal
Our Rights
We have the absolute right, but not the obligation, to:
- Pre-screen content before it appears
- Remove or disable access to any content
- Edit or modify content for any reason
- Refuse to publish or distribute content
- Take down content without notice
- Report illegal content to authorities
No Obligation to Monitor
- We don't pre-approve user content
- We're not obligated to monitor submissions
- We don't endorse user-generated content
- Discovery of violations doesn't create a duty to act
Copyright Infringement Claims
Notice Procedure
If you believe content infringes your copyright:
- Send written notice to hello@kruger.guide
- Include:
- Identification of copyrighted work
- Identification of infringing material
- Your contact information
- Statement of good faith belief
- Statement of accuracy under penalty of perjury
- Physical or electronic signature
Counter-Notice
If your content is removed for alleged infringement:
- You may submit a counter-notice
- Include consent to jurisdiction
- We'll forward to original complainant
- Content may be restored in 10-21 business days
Repeat Infringers
We will terminate accounts of repeat copyright infringers in appropriate circumstances.
5. PROHIBITED ACTIVITIES
You May Not:
Misuse Our Systems
- Use bots, scrapers, or automated tools
- Attempt unauthorized access
- Interfere with security features
- Create unauthorized databases from our content
- Exceed fair use with excessive requests or responses
Harm Others
- Share others' personal information
- Harass, bully, or threaten users
- Impersonate any person or entity
- Spread malware or viruses
- Engage in illegal activities
Violate Our Rights
- Copy or redistribute our software
- Reverse engineer our systems
- Remove copyright notices
- Use our content commercially without permission
- Compete using our own Services
Breach Security
- Probe for system vulnerabilities
- Bypass access restrictions
- Share accounts or passwords
- Use others' accounts without permission
Violations may result in immediate termination and legal action.
6. PRIVACY AND DATA
Privacy Policy
Our privacy policy explains:
- What data we collect
- How we use your information
- Your privacy rights
- How to control your data
By using our Services, you accept our Privacy Policy.
Data Location and Transfer
- Server locations: Belgium, United States, Netherlands etc
- Data transfer: Using our Services consents to international data transfer
- Security: We implement reasonable protections but cannot guarantee absolute security
Your Data Responsibilities
- Maintain backups of important content
- Ensure accuracy of provided information
- Respect others' privacy
- Follow data protection laws
7. SERVICE AVAILABILITY
No Guarantee of Availability
We strive for reliable service but:
- Cannot guarantee uninterrupted access
- May experience technical issues
- Reserve the right to modify or discontinue features
- Provide the Services "AS IS" without warranties
In terms of the Service Provider's responsibility for your use of the application, it is important to note that while they strive to ensure that it is updated and accurate at all times, they do rely on third parties to provide information to them so that they can make it available to you. The Service Provider accepts no liability for any loss, direct or indirect, that you experience as a result of relying entirely on this functionality of the application.
Modifications
We may:
- Add, change, or remove features
- Implement updates and improvements
- Temporarily suspend for maintenance
- Permanently discontinue Services
No liability for any service interruptions or changes. The Service Provider is dedicated to ensuring that the Application is as beneficial and efficient as possible. As such, they reserve the right to modify the Application or charge for their services at any time and for any reason. The Service Provider assures you that any charges for the Application or its services will be clearly communicated to you.
The Service Provider may wish to update the application at some point. The application is currently available as per the requirements for the operating system (and for any additional systems they decide to extend the availability of the application to) may change, and you will need to download the updates if you want to continue using the application. The Service Provider does not guarantee that it will always update the application so that it is relevant to you and/or compatible with the particular operating system version installed on your device. However, you agree to always accept updates to the application when offered to you. The Service Provider may also wish to cease providing the application and may terminate its use at any time without providing termination notice to you. Unless they inform you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must cease using the application, and (if necessary) delete it from your device.
8. DISCLAIMERS AND LIABILITY
Service Disclaimer
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE"
We expressly disclaim all warranties, including:
- Merchantability and fitness for purpose
- Accuracy or reliability of information
- Uninterrupted or error-free operation
- Security from unauthorized access
- Freedom from viruses or harmful code
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, data, or opportunities
- Service interruptions or data loss
- Third-party actions or content
- Damages exceeding amounts paid to us in the past 6 months
Your Indemnification
You agree to defend and hold harmless Kruger Guide (Pty) Ltd from claims arising from:
- Your use of the Services
- Your content or contributions
- Violation of these terms
- Infringement of others' rights
- Illegal or harmful actions
9. DISPUTE RESOLUTION
Governing Law
These terms are governed by the laws of South Africa, without regard to conflict of law principles.
Resolution Process
Step 1: Informal Resolution (Required)
- Contact us with your concern
- Good faith negotiation for 30 days
- Most issues resolved at this stage
Step 2: Binding Arbitration
If informal resolution fails:
- Venue: Cape Town, South Africa
- Rules: International Commercial Arbitration Court
- Language: English
- Arbitrators: One neutral arbitrator
- Costs: Each party bears own costs
Court Exceptions
These disputes go directly to South African courts:
- Intellectual property claims
- Injunctive relief requests
- Criminal matters
Class Action Waiver
You may only resolve disputes individually. No class actions or representative proceedings permitted.
10. GENERAL TERMS
Electronic Communications
By using our Services, you consent to:
- Electronic delivery of notices
- Digital signatures and contracts
- Email as written communication
- Online agreement modifications
The Service Provider may periodically update their Terms and Conditions. Therefore, you are advised to review this page regularly for any changes. The Service Provider will notify you of any changes by posting the new Terms and Conditions on this page.
Assignment
- We may transfer our rights to successors
- You cannot transfer your rights without our written consent
Severability
If any provision is deemed invalid, the remaining terms continue in full effect.
Entire Agreement
These terms constitute the complete agreement between us, superseding all prior understandings.
Waiver
Our failure to enforce any provision doesn't waive our right to enforce it later.
Force Majeure
We're not liable for delays or failures due to circumstances beyond our reasonable control.
11. TERMINATION
Our Termination Rights
We may suspend or terminate your account:
- For any violation of these terms
- For suspected fraudulent activity
- To protect our Services or users
- For extended inactivity
- At our discretion with or without cause
Effect of Termination
Upon termination:
- Your access ends immediately
- We may delete your content
- You remain liable for prior use
- Payment obligations survive
- You cannot create new accounts
12. CONTACT INFORMATION
For questions, concerns, or support:
Kruger Guide (Pty) Ltd
17 Wexford Rd, Vredehoek
Cape Town, 8001
South Africa
Email: hello@kruger.guide
Response Times
We aim to respond within 4 business days but cannot guarantee response times. Urgent matters should be clearly marked.
13. SPECIAL PROVISIONS
California Residents
California users with unresolved complaints may contact:
- California Department of Consumer Affairs
- Complaint Assistance Unit
- 1625 North Market Blvd., Suite N 112
- Sacramento, CA 95834
- Phone: (800) 952-5210
International Users
- Comply with your local laws
- Accept South African jurisdiction
- Acknowledge cross-border data transfer
Business Users
If using for an organization:
- You warrant authority to bind the organization
- The organization accepts these terms
- You remain personally responsible for your use
BY USING KRUGERGUIDE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.